Return Policy

Consumer POLICY NOTE for Online sales from www.cayabikes.com (For order of Bike & Bike + Accessories)

1. RETURN POLICY: 3 DAYS FREE RETURN ON MANUFACTURING DEFECTS & WRONG/DIFFERENT ITEM DELIVERED

Caya Bikes undertakes a rigorous ’18-Point’ checklist on every bicycle once the same has been fully fitted to ensure that there are no damages/defects to the bicycle prior to shipping the same to you.

In case of any manufacturing defect that is noticed upon delivery of the bicycle/product, the same shall have to be raised with Caya Bikes within Return/Warranty period via e-mail /Call and Caya Bikes shall extend all reasonable assistance in this regard.

In case of any damage during transit, you shall intimate us immediately upon unboxing /Delivery of the bicycle/product or within 48 Hours, and provide pictorial evidence of the damage to the same. The bicycle/product shall be in an unused condition at the time of intimating us regarding such damage. Upon receipt of your complaint, Caya Bikes shall forward the same to the transit partner and seek a resolution for the issue.

If the bike components are not working properly, then the consumer shall get the bike checked at the respective dealer’s store. Caya Bikes shall extend all reasonable assistance in this regard. If there is any manufacturing defect in the component, then action will be taken accordingly.

Any request for the return of the bicycle/product shall be at the sole discretion of Caya Bikes. In case of a return being approved by Caya Bikes, all items must be returned in their original condition along with the following:

• Original invoice from Caya Bikes and other documents
• Accessories provided at the time of sale of the bicycle
• The original box, intact, along with the packaging as delivered

We may contact you to ascertain the damage or defect in the product prior to issuing replacement.

Caya Bikes shall assess the extent of damage to the bicycle/product and shall take best efforts to ensure the same is rectified to your satisfaction, either by replacing the damages part or reimbursing cost of service to you. If such damage cannot be rectified, Caya Bikes shall process the return of the product and replace the bicycle/product (or) refund the money paid by you.

Caya Bikes shall have the right to reject the return pickup if the items are not returned according to the above mentioned.

Any other damages that may have occurred to the bicycle shall be your responsibility. The same shall also not apply to normal wear and tear, nor to defects, malfunctions or failures that result from the abuse, neglect, improper maintenance, alteration, modification, accident, or misuse of the bicycle/product. However, Caya Bikes will advise you regarding rectification of the said issue.

Please contact our consumer care team at customercare@cayabikes.com